The following samples provide a brief overview of my work.
If you are interested in seeing more samples of a particular type, feel free to contact me.
Cisco
Click here for some samples of my work while at CiscoOnline Help
The following was created in RoboHelp.
This help system accompanied NEC’s Enterprise Manager (UNIVERGE MA4000), a centralized web based management system for communications servers
Technical and User Manuals
These were all created in FrameMaker, with graphics and screen shots created in PhotoShop, InDesign, and Snag-It.
- VisualMerge User Guide - TallApplications
- Installation Manual - Call Center Software Server
- Quick Reference Guide - Call Center Client Application
- User Guide - Call Center
- Reports Manual - Call Center
- Administration Manual - Call Center
- Configuration Guide - Network ACD
Press Releases
These were created in Word.
- Absoft GridWorld™ Press Release for IBM Grid and Grow™
- Link It's EZ Maintenance Web Product Launch
- VisualMerge - TallApplications
- Press Release - New Product Announcement
Product Overviews
These were all created in QuarkXpress or InDesign, with graphics created in PhotoShop and Illustrator.
- In Depth Product Information for Absoft and Apple OS X
- Tear Sheet for Absoft and Apple OS X
- System Specifications - Voice System
Brochures
These were all created in QuarkXpress or InDesign, with graphics created in PhotoShop and Illustrator.
- BlueVue II brochure for Latigent
- Solutions Brief for Absoft and Intel
- Solutions Brief for Absoft and Apple OS X
- HQMS brochure for Harrington Group
- Brochure for ACTEK's ACom3 Commission and Incentive Compensation System
- 2-color ACTEK ad for SILA (sila.org) Member Directory
- Voice System Link Application
- Voice System
- Voice System 2
- Remote IP Telephone
- IP Telephone
Case Studies
These were all created in QuarkXpress or InDesign, with graphics created in PhotoShop and Illustrator.
- Contactual helps sales outsourcing company to achieve their largest goals
- Contactual Helps Call Centers 24x7 Exceed Business Goals
White Papers
This was created in InDesign with graphics created in PhotoShop